Frequently Asked Questions
General & Trust
1. What exactly is "Digital Infrastructure & Systems Support"? We focus on the "bones" of your business technology. This includes your networks, cloud environments, data backup systems, and the security protocols that keep your operations running smoothly and safely.
2. What does it mean to be a Service-Disabled Veteran-Owned Small Business (SDVOSB)? It means our firm is owned and operated by a veteran who sustained an injury during service. For government contractors and prime partners, this status helps satisfy specific socioeconomic procurement goals while guaranteeing a disciplined, mission-first approach to consulting.
3. Why do you emphasize "No Buzzwords"? Many IT firms use jargon to create a "black box" around their services, making clients feel they must pay for things they don’t understand. We believe in radical transparency. If we can’t explain a solution in plain English, we aren’t doing our job.
4. Do you sell hardware or software? No. We are strictly independent consultants. We don’t accept commissions or "kickbacks" from vendors. This ensures our recommendations are based entirely on what is best for your business, not what earns us a sales bonus.
5. What is "Vendor Lock-In," and why should I avoid it? Vendor lock-in happens when a provider makes it technically or financially impossible to leave their ecosystem. We design "portable" infrastructures, ensuring you always own your data and have the freedom to change service providers if you choose.
The Digital Health Review
6. What is a Digital Health Review? It is a comprehensive "physical" for your business technology. We look for "invisible" failure points—like backups that aren't actually running, shared passwords, or outdated security patches—and provide a prioritized roadmap to fix them.
7. How long does the review process take? For most small businesses, the initial assessment takes 1–2 weeks, depending on the complexity of your current systems.
8. Do I have to change my current IT person to get a review? Not at all. We often work alongside existing IT teams or providers as a "second set of eyes" to provide an objective audit and identify areas for improvement.
9. What happens after the review? You receive a detailed report of our findings. You can then choose to have us implement the fixes, take the report to your current provider, or handle the changes internally.
Small Business Services
10. I’m a very small business. Do I really need professional systems support? If your business would stop functioning if your internet went down or your laptop was stolen, then yes. We scale our solutions to fit "lean" operations, focusing only on the essentials that protect your livelihood.
11. Can you help with remote work setups? Yes. We specialize in securing distributed teams, ensuring that your employees can work from anywhere without creating a massive security hole in your company’s data.
12. Do you provide 24/7 "Help Desk" support? Our focus is on Proactive Infrastructure (preventing problems) rather than Reactive Support (fixing a broken printer). However, we can help you set up and manage a reliable help desk solution if your team requires one.
13. How do you handle data privacy? Privacy is baked into everything we do. We follow industry best practices to ensure your client data is encrypted, backed up, and accessible only to authorized personnel.
Government Contracting
14. What are your primary NAICS codes? We primarily operate under 541512 (Computer Systems Design Services) and 541611 (Administrative Management and General Management Consulting Services). A full list is available on our Capabilities Statement.
15. Are you registered in SAM.gov? Yes. We are fully registered and active in the System for Award Management (SAM). Our UEI is X6XBR7D4NTH4, and our CAGE Code is 18RH4.
16. Can you act as a subcontractor for Prime Contractors? Absolutely. We are built to support Prime Contractors who need a reliable, SDVOSB-certified partner to fulfill technical or management consulting requirements on federal or state contracts.
17. Do you understand CMMC compliance? Yes. We can help small businesses and contractors navigate the foundational requirements of the Cybersecurity Maturity Model Certification (CMMC) to ensure they remain eligible for DoD contracts.
Pricing & Engagement
18. How do you charge for your services? We typically conduct a Digital Health Review and establish a monthly or annual advisory retainer. We provide clear, fixed-fee quotes so there are no "surprise" billable hours.
19. Do you require long-term contracts? We believe in earning your business every month. While some projects have defined timelines, our advisory services are designed to be flexible based on your current needs.
20. How do we get started? The best first step is to Request Digital Health Review or Contact Us for a brief discovery call to see if we’re a good fit for your project.